Helpware builds customized teams in Customer Service and Back Office for industry leading startups and modern companies. With offices in Irvine, Lexington, Kyiv, Manila and Guadalajara, we have the global scale to tailor custom teams and processes for success to our many powerhouse clients.LEARN MORE
You are assigned an onboarding manager who will help to build your team using a detailed project management approach from roadmapping, to recruiting, processes, training and launch!
Our recruiting team combines sourcing and headhunting to interview, test and ultimately curate a custom team, tailor fit to your business.
Our training team will help to facilitate and build training documentation with you, and set a plan for certification with your team members.
Once training certification is complete, your team members are 100% dedicated to you. They are assigned a manager to help ensure work is being done correctly. We begin to measure against KPIs and goals.
A CSM is assigned to you to ensure you are happy with Helpware. They will help to continuously improve, as well as project manage your work and team members.
Level up production, increase efficiency, improve the bottom line, grow your team!