‘‘ With Helpware taking responsibility for many back-office operations, client-facing tasks can now be given higher priority. Helpware provides consistent communication that is in no way hindered by their physical separation. They also boast smooth, comprehensive onboarding for resources. ’’

Jane Buescher

Jane Buescher

Head of Finance and Operations

Rock It

‘‘ The service that they provided and the support behind it was extraordinary. Internal and external feedback was overwhelmingly positive. Helpware’s expert team inspired confidence throughout the project by communicating clearly from the start. Their responsiveness and ability to integrate with the team were hallmarks of their work. ’’

Ryan Roney

Ryan Roney

COO

Solvere One

‘‘Although they received few support requests, Helpware increased efficiency and supported the internal team.They were prompt, helpful, and knowledgeable.’’

Michael Elfassy

Michael Elfassy

Customer Success Director

Blue Bite

‘‘Both the quality of their work and their passion for delivering a great service exceeded our expectations. Customers are pleased with the level of support provided by Helpware. The team consistently offers high-quality services, leading to a lasting partnership. Their communication is one of their key strengths.’’

Derek Skaletsky

Derek Skaletsky

Head of Product and Services

Kissmetrics

‘‘Hi guys. I just wanted to reach out and let you know that Anzhelika has surpassed my expectations. She created a 20-page document for the Onboarding team and future members to reference without being asked which has saved me countless man-hours. Just through I’d let you know 100% very pleased!’’

Maxwell McVay

Maxwell McVay

Marketing Content Coordinator

Squad Locker

‘‘They’re committed to our success! Customer experience has significantly improved since Helpware came on board. Their impact can be verified by the influx of positive reviews and their rapid response time for service tickets. Although a few conflicts arise from their language barrier, their overall support is outstanding.’’

Manuel Montes de Oca

Manuel Montes de Oca

Director of Customer Care, Orchard Mile

Orchid Mile

‘‘Helpware was our first exposure to hiring from an international workforce. What originally seemed to a bit daunting Helpware made it easy, comfortable and the quality of the personnel was beyond our expectations.’’

Linda Merlo

Linda Merlo

COO at Spot Imaging Solutions

Linda Company

‘‘We couldn’t be more satisfied with the HelpWare team; from the awesome founders, through the account manager and our direct contact, K. who became part of our company-family. They take every issue we address in the most serious way and work hard to get it resolved.’’

Anat Klein

Anat Klein

Operatios Manager

Anat RealBroker

‘‘I have to say I was never a fan of outsourcing…until now. Helpware has proved to me that outsourcing can work if you are working with the right company. Their willingness to adapt to my very own personal needs and high standards of customer service opened a brand new world for me. I absolutely love helpware. We have been partners with them for more than one year now, and what started as a small trial period, due to my skepticism towards outsourcing, has blossomed into a beautiful partnership. Helpware has consistently delivered beyond my wildest expectations. The team delivers consistent results, and our key metrics shine thanks to them. Helpware has a great framework to ramp new people up without our direct involvement, which makes expanding our team a breeze. They find people that are polite, kind, empathetic, with a great attitude and matching work ethics. To me, they are not replaceable boxes. I value each and every one of my team members. They interface with my in-house team beautifully, and we have never had a single disagreement. One of the most important attributes I look for is empathy, because I want every single one of my customers to be treated as if they were the only person in the world. I believe I have found that in helpware. I am also in awe by the incredibly low turnover we have experienced. I highly recommend helpware. I want them to be around for a long time. They are now an integral part of my success strategy. Adolfo Cortes Sr. Director, Community and Customer Service Jam City.’’

Adolfo Cortes

Adolfo Cortes

Sr. Director, Community and Customer Service

Adolfo Company