Customer Support & Customer Experience

We ensure your support touch points lead to a great customer experience

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Customer Experience Teams

Today's world of omnichannel touch points requires a modern support solution. Around the clock availability and communication with the tools your customers use daily, is the default expectation of your customers.

We cover your customer touchpoints so that you can stay focused on scaling and expanding your business.

Omni-channel Support

Customers don’t think about their interactions with your company in terms of channels.

Omnichannel customer support provides a seamless conversation with your company for your customers across multiple devices and communication methods.

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We work for game changing companies.

We support SaaS companies, who focus thriving in the digital economy while leveraging our state of the art communications and analytics capabilities to operate their business.

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Customer Success

We help you establish a team of Customer Success agents who are an integration of functions and activities of Marketing, Sales, Professional Services, Training and Support into the Customer Success role.

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Onboarding

Your Helpware onboarding team consists of onboarding agents and onboarding content creators who write and produce knowledgebase content, user onboarding guides, FAQs and video content.

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Technical Support

Helpware will ensure that your customers' technical support issues are diagnosed and resolved the first time, to keep your costs down, and customer satisfaction up. 

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Billing Support

Helpware will ensure that your billing support issues are answered with a full understanding of your subscription plans and your subscription billing infrastructure. 

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Our Activities

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Customer Support

We handle your customer support 24/7 around then globe with our offices in Asia, Europe, North and South America.

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Technical Support

We support all aspects of technical support from Tier 1 to Tier 3 enquiries, plus product engineering feedback and API evangelism.

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Outbound Support

We handle welcome calls and other pro-active customer outreach to strengthen your customer relationships.

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Trial Conversion

The most important time of a new prospect is during their trial periods. We ensure to provide an efficient and scalable trial conversion process.

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Customer Onboarding

You worked hard to gain a new customer, let us help you to delight them in the on-boarding phase with a combined technical and service oriented approach.

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Customer Success

Ongoing check-ins with your customers allow you to get a pulse of your customers health score and improves renewal rates. We ensure those touch points are meaningful for your customers.

Some of our CX customers

Meet some of our amazing clients who allowed us to serve their back-office and their customers.

Fame House is an award-winning global company for direct-to-fan marketing.

Jam City is the go-to studio for immersive, narrative-rich mobile games.

ONEHOPE is a lifestyle brand with a world-class vineyard in the heart of Napa.

Benefits to You

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Speed

Helpware is the shortest path to implement omnichannel customer service with a proven and structured framework.

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Scalability

Everything gets documented so that we can rapidly scale a large number of new agents for your business when you need them.

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Reliability

We have build in agent buffers and safe guards to ensure constant operations and fast response times during your support operations.

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Schedule your Helpware CX Evaluation

See if we are a good fit for you!

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