pic-1-1

We Work With
Game Changing Companies

We’ve been called a secret weapon for startups, using our teams to reduce costs and boost customer experience, resulting in higher scalability.

Our Offerings

Customer Support

Dedicated agents to provide a concierge level of service to your customers via phone, chat, email, in-app, and social media support.

Multilingual Support

Dedicated agents to provide support in over 20 different languages for our customers around the globe.

Technical support

Dedicated agents with a variety of tech backgrounds, trained to handle the most technical of issues, with a concierge level of service.

Customer Success

Dedicated Customer Success Managers to maintain healthy relationships, fight churn, improve NPS, and upsell!

What you get

A custom recruited Back Office team, 100% dedicated to
your business. Our agents are an extension of your team.

How it Works

ONBOARDING

You are assigned an onboarding manager who will help to build your team using a detailed project management approach from roadmapping, to recruiting, processes, training and launch!

SOURCING

Our recruiting team combines sourcing and headhunting to interview, test and ultimately curate a custom team, tailor fit to your business.

TRAINING

Our training team will help to facilitate and build training documentation with you, and set a plan for certification with your team members.

PRODUCTION

Once training certification is complete, your team members are 100% dedicated to you. They are assigned a manager to help ensure work is being done correctly. We begin to measure against KPIs and goals.

CONTINUOUS IMPROVEMENT

A CSM is assigned to you to ensure you are happy with Helpware. They will help to continuously improve, as well as project manage your work and team members.

GROWTH

Level up production, increase efficiency, improve the bottom line, grow your team!

Types of support

icon-11

Voice

icon-13

Chat

icon-12

E-mail

icon-14

Messaging

icon-15

SMS

icon-16

In-app

icon-17

Social Media

Why Helpware

icon-18-1

Lower
Your Cost

icon-19-1

Boost your
CSAT scores

icon-20-1

Improve your
customer experience