Dedicated agents to provide a concierge level of service to your customers via phone, chat, email, in-app, and social media support.
Dedicated agents to provide support in over 20 different languages for our customers around the globe.
Dedicated agents with a variety of tech backgrounds, trained to handle the most technical of issues, with a concierge level of service.
Dedicated Customer Success Managers to maintain healthy relationships, fight churn, improve NPS, and upsell!
A custom recruited Back Office team, 100% dedicated to
your business. Our agents are an extension of your team.
You are assigned an onboarding manager who will help to build your team using a detailed project management approach from roadmapping, to recruiting, processes, training and launch!
Our recruiting team combines sourcing and headhunting to interview, test and ultimately curate a custom team, tailor fit to your business.
Our training team will help to facilitate and build training documentation with you, and set a plan for certification with your team members.
Once training certification is complete, your team members are 100% dedicated to you. They are assigned a manager to help ensure work is being done correctly. We begin to measure against KPIs and goals.
A CSM is assigned to you to ensure you are happy with Helpware. They will help to continuously improve, as well as project manage your work and team members.
Level up production, increase efficiency, improve the bottom line, grow your team!