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"We want Helpware to be the best place anyone has or will ever work!"

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Why Helpware

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Wellness program

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Continuous learning

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Happy work environment

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Medical benefits

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Bonus system

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Flexibity

Life at Helpware

HELPWARE ROCKS!

“This company is fascinating, more than a job, it’s a family. Helpware has the best team in every way possible, from tools and places to work all the way to management. Working here has been a wonderful experience since day one. Great salaries, beautiful views, and the best, heavenly work environment.”

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GREAT COMPANY

“I have been working at Helpware full-time (More than 2 years). People very innovative and forward thinking company. Way more diverse and creative than most traditional companies in the customer support industry. Everyone who works hard receives a respectable payment. Feels like a family, cozy atmosphere. Plenty of room for both personal and professional growth.”

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Current Openings

Content Writer | Article Engagement | Copywriter

Taguig, Metro Manila, Philippines

Full-time

Helpware is a global company providing outsourcing back-office services with offices in the USA, Mexico, Ukraine, and the Philippines. We help small businesses as well as enterprises to free-up their teams so they can focus on strategic high-value tasks that will move the dial for their businesses.

We are growing and have an open position for a Content Writer | Article Engagement | Copywriter.

What will you do?

You will work for a US-based Marketing & Advertising company doing content writing and boosting

Requirements:

Experience with content writing, blogging and article engagement

Experience with SEO is a plus

Flexible in working with rotating shifts, weekends, and holidays

Amenable to work in BGC Taguig

Amenable to work in night shift

If you have qualifications needed and ready to maintain the required duties on a daily basis, please apply here:

https://helpware.bamboohr.com/jobs/view.php?id=194&source=other

By applying for this position, you agree with Helpware Privacy Policy and give us your consent to maintain and process your personal data with this respect. Please read our Privacy Policy for more information.

https://www.helpware.io/

Customer Service Representative

Guadalajara, Mexico

Full-time

Helpware is a global company providing outsourcing back-office services with offices in the USA, Mexico, Ukraine, and the Philippines. We help small businesses as well as enterprises to free-up their teams so they can focus on strategic high-value tasks that will move the dial for their businesses.

We are growing and have an open position for a Customer Service Representative

What will you do?

Bi-Lingual Support for the product in Spanish and English

Use Zendesk and Sprout to handle support inquiries via Chat, email and social

Stay updated on the product.

Requirements:

Fluent English

Customer service experience

Proactive

A friendly tone, humble.

We offer:

Guadalajara location in a modern office

Competitive compensation linked to UAH/USD rate

Medical and Life insurance after the trial period

Law benefits

-8am to 5 pm Central Shift to start, hours could change and so could days of coverage.

If you have qualifications needed and ready to maintain the required duties on a daily basis, please apply here:

https://helpware.bamboohr.com/jobs/view.php?id=186&source=other

By applying for this position, you agree with Helpware Privacy Policy and give us your consent to maintain and process your personal data with this respect. Please read our Privacy Policy for more information.

https://www.helpware.io/

Customer Success Manager/ Sales Support

Kyiv, Ukraine

Full-time

Helpware is a global company providing outsourcing back-office services with offices in the USA, Mexico, Ukraine, and the Philippines. We help small businesses as well as enterprises to free-up their teams so they can focus on strategic high-value tasks that will move the dial for their businesses.

We are growing and have an open position for a Customer Success Manager/ Sales Support

What will you do?

Work HR and People teams to understand their business and objectives to help support their employees.

Educate prospects on the value of the company by demonstrating our competitive differentiators and our capabilities

Provide recommendations based on a customer's business needs.

Drive revenue by closing inbound leads

Manage the lifecycle of a deal including sales activities, salesforce recordation, and closing deals.

Build and maintain a comprehensive familiarity with the company offerings and future product pipelines.

Requirements:

Advanced English

3+ years of work experience in an account management or sales role

Experience selling into HR, Benefits or People, a plus

You are compelled to achieve goals, by always putting the customer first.

You are articulate and poised with a clear and concise spoken and written communication style.

You take a high-energy interest in opportunities to increase customer happiness.

Strong relationship and rapport-building skills.

A demonstrated ability to achieve or exceed targets.

Strong prioritization, time management, and organizational skills.

Enthusiasm, positivity and high productivity in a fast-paced, metric-driven environment.

We offer:

Downtown Kyiv location in a modern office (10-minute walk from Kontraktova);

Competitive compensation linked to UAH/USD rate;

Medical and Life insurance after the trial period;

English classes with a native speaker;

Schedule 14:00 - 23:00 Kyiv Time

Corporate training and parties.

If you have the qualifications needed and ready to maintain the required duties daily, please apply here:

https://helpware.bamboohr.com/jobs/view.php?id=199&source=other

By applying for this position, you agree with the Helpware Privacy Policy and give us your consent to maintain and process your personal data with this respect. Please read our Privacy Policy for more information.

https://www.helpware.io/

Customer Support Representative

Kyiv, Kyiv

Full-time

Helpware is a global company providing outsourcing back-office services with offices in the USA, Mexico, Ukraine, and the Philippines. We help small businesses as well as enterprises to free-up their teams so they can focus on strategic high-value tasks that will move the dial for their businesng>ses.

We are growing and have an open position for a Customer Support Representative

What will you do?

Customer support via email, live chat;

Work with information concerning inquiries, confirmations, and complaints;

Entering data into a CRM, other online tools, and cloud-based platforms.

Requirements:

Excellent written communication skills in German / Portuguese;

Responsible, deadline-driven and result-oriented individual;

Excellent problem solving and analytical skills;

Experience working with Zendesk, as a plus.

We offer:

Downtown Kyiv location in a modern office (10-minute walk from Kontraktova);

Competitive compensation linked to UAH/USD rate;

Medical and life insurance;

English classes with a native speaker;

Corporate training and parties;

Working schedule from 12 pm till 9 pm(Kyiv time);

Unlimited food and beverages.

If you have the qualifications needed and ready to maintain the required duties daily, please apply here:

https://helpware.bamboohr.com/jobs/view.php?id=134&source=other

By applying for this position, you agree with the Helpware Privacy Policy and give us your consent to maintain and process your personal data with this respect. Please read our Privacy Policy for more information.

https://www.helpware.io

Customer Support Specialist (night shifts)

Guadalajara, Jalisco

Full-time

Helpware is a global company providing outsourcing back-office services with offices in the USA, Mexico, Ukraine, and the Philippines. We help small businesses as well as enterprises to free-up their teams so they can focus on strategic high-value tasks that will move the dial for their businesses.

We are growing and looking for a Customer Support Guru to be a part of our Support Team.

What will you do?

Customer support via email, live chat;

Report on KPIs and provide your insights & recommendations to improve our customer support processes;

Participate in Customer Support Team meetings.

You will work with sports applications and services to help spend less time on the administrative activities of their organization and more time teaching the qualities of Sport to their athletes.

Requirements:

English - Upper-Intermediate+;

Strong written skills;

0,5+ year of customer support experience;

Multitasking

We offer:

Guadalajara location in a modern office (We Work Offices);

Competitive compensation linked to UAH/USD rate;

Medical and Life insurance after the trial period;

Business hours: night shifts (3 pm- 11 pm);

Law Benefits.

Corporate training and parties.

If you have qualifications needed and ready to maintain the required duties on a daily basis, please apply here:https://helpware.bamboohr.com/jobs/view.php?id=179&source=other

By applying for this position, you agree with the Helpware Privacy Policy and give us your consent to maintain and process your personal data with this respect. Please read our Privacy Policy for more information

https://www.helpware.io/pm

Digital Marketing Specialist

Kyiv, Kyiv

Full-time

Helpware is a global company providing outsourcing back-office services with offices in the USA, Mexico, Ukraine, and the Philippines. We help small businesses as well as enterprises to free-up their teams so they can focus on strategic high-value tasks that will move the dial for their businesses.

We are growing and have an open position as a Digital Marketing Specialist

What will you do:

Assisting with the creation and execution of online marketing campaigns High-quality data augmentation - via detailed execution of data augmentation and scrubbing tasks

Executing on email program builds in Marketo, our Marketing Automation platform, to deliver various newsletters to our database of engaged readers

Various reporting tasks involving the use of Google Sheets and various tools

Requirements:

Advanced English

Experience working with Marketo (or similar marketing automation tools)

Experience working with BaseCamp (or similar project management software)

Experience with Litmus, Optimizely, and DreamWeaver as a plus

Experience with the Google Advertising Universe (Google Ad Manager, Google Ads, etc)

Experience with Google Apps (Drive, Sheets, Calendar, Docs)

Some HTML/CSS skills, especially as related to responsive email design and production

A good understanding of Google Analytics Self-motivated and detail-oriented with strong problem-solving capabilities

Background or strong interest in digital marketing and the martech ecosystem

Strong communication skills, writing, speaking, listening

Exceptional organizational skills, able to prioritize and manage multiple tasks and deadlines

Willing and excited to learn from his/her supervisors and coworkers, and the ability to be resourceful when problem-solving independently

We offer:

Downtown Kyiv location in a modern office (10-minute walk from Kontraktova);

Competitive compensation linked to UAH/USD rate;

Medical and Life insurance after the trial period;

English classes with a native speaker;

Schedule 15:00-00:00 Kyiv Time

Corporate training and parties.

If you have the qualifications needed and ready to maintain the required duties daily, please apply here: https://helpware.bamboohr.com/jobs/view.php?id=196&source=other

By applying for this position, you agree with the Helpware Privacy Policy and give us your consent to maintain and process your personal data with this respect. Please read our Privacy Policy for more information.

https://www.helpware.io/

Global TA/Recruitment Manager

Kyiv, UkraineGuadalajara, MexicoTaguig, Metro Manila, Philippines

Full-time

Helpware is a global company providing outsourcing back-office services with offices in the USA, Mexico, Ukraine, and the Philippines. We help small businesses as well as enterprises to free-up their teams so they can focus on strategic high-value tasks that will move the dial for their businesses.

We are growing and have an open position as a Global TA/Recruitment Manager

What will you do?

A strategic Recruitment Manager to lead the global recruitment function and teams that are located in the United States, Philippines, Ukraine and Mexico. As a recruitment manager, you’ll develop strategies for the widespread and high-performing team of recruiters, supporting them in everything from the execution of fundamental procedures to the sourcing and recruitment of candidates with highly specialized and niche skills.

Responsible for the leadership and performance of the Europe, Latin America, North America & Asia Recruitment functions, including line-management of geographically dispersed Recruiters in the Philippines, Ukraine, and Mexico.

Lead adoption of key recruitment fundamentals such as innovative sourcing methods for talent driven by recruitment tools and technologies such as ATS (Cleverstaff, BreezyHR, BambooHR etc.) and CRM tools

Partner with business leaders and hiring managers at all levels to understand hiring needs, plan and execute recruitment strategies and provide end-to-end service

Act as bridge between Europe, Latin America, North America, & Asia team and global strategic teams or resources to ensure that the team can perform to full ability

Ensure individual and team hiring metrics are achieved and/or exceeded

Manage recruiting projects as assigned, coordinate teams efforts and drive conversations with clients in the onboarding phase

Guide the Kiyiv, Guadalajara and Manila team to follow established SLA’s

Work closely with the marketing team to market the Helpware brand in the most effective way

Maintain a close working relationship with Europe, Latin America, North America & Asia HRBP teams, collaborating on HR projects and providing recruitment advice and perspective

Train internal leaders on recruitment process and raise awareness in core recruitment skills for mutual benefit

Innovative approach to cutting edge recruitment/headhunting techniques

Coordinate and lead efforts towards efficient collaboration and utilization of third parties services (vendors/agencies/job boards) in the recruitment process

Requirements:

Educated to degree level in Human Resources or relevant discipline

7+ years’ experience in recruitment, preferably in a consulting environment and with some experience in managing teams and stakeholders

Proven track record in managing internal and external client expectations

Excellent networking and sourcing skills and experience applying them within LinkedIn and niche and creative candidate sources

Strong working knowledge of ATS fundamentals; Workday experience is preferred

Good knowledge of local and global employment laws, including visa processes and requirements

Experience working in a fast-paced, data-driven environment

Personal Qualities:

Ability to develop a high performing team to excel in a data-driven results-oriented culture

Excellent business acumen to thrive in a fast-paced environment within multi-cultural, multi-disciplinary teams spread across several countries

Excellent verbal, interpersonal and written communication skills

Sound research and business ethics, including the protection of proprietary and confidential information.

If you have the qualifications needed and ready to maintain the required duties daily, please apply here: https://helpware.bamboohr.com/jobs/view.php?id=182&source=other

By applying for this position, you agree with the Helpware Privacy Policy and give us your consent to maintain and process your personal data with this respect. Please read our Privacy Policy for more information.

https://www.helpware.io/

L2 Technical Support Representative

Kyiv, Ukraine, Guadalajara, Mexico

Full-time

Helpware is a global company providing outsourcing back-office services with offices in the USA, Mexico, Ukraine, and the Philippines. We help small businesses as well as enterprises to free-up their teams so they can focus on strategic high-value tasks that will move the dial for their businesses

We are growing and have an open position for an L2 Technical Support Representative.

What will you do?

Provide support via phone and emails for the application that used widely in healthcare, retail, and other industries;

Troubleshoot using the application;

Monitor integrations with other systems, system performance (CPU, memory usage);

Manage configurations and applications deployment on-premises (client's servers);

Provide server's maintenance (licenses, space in servers, configurations);

Resolving tech issues related to application customization or integrations with different platforms/software, for example, HR tools;

Writing support documentation, recording videos and tutorials, creating presentations, and any other self-service materials;

Providing us weekly reports on the issue list.

Requirements:

Fluent English;

1 year+ of Customer Support Experience;

Experience in the installation of system software like IBM WebSphere, Apache Tomcat, etc;

Experience of working with Java Web Application;

Java knowledge is a plus;

Experience working with databases;

SQL knowledge;

Networking - SSL certificate updates.

If you have qualifications needed and ready to maintain the required duties on a daily basis, please apply here:

https://helpware.bamboohr.com/jobs/view.php?id=162&source=other

By applying for this position, you agree with Helpware Privacy Policy and give us your consent to maintain and process your personal data with this respect. Please read our Privacy Policy for more information.

 

Marketing Specialist

Taguig, Metro Manila, Philippines

Full-time

Helpware is a global company providing outsourcing back-office services with offices in the USA, Mexico, Ukraine, and the Philippines. We help small businesses as well as enterprises to free-up their teams so they can focus on strategic high-value tasks that will move the dial for their businesses.

We are growing and have an open position for a Marketing Specialist.

What will you do?

Assisting with the creation and execution of online marketing campaigns High-quality data augmentation - via detailed execution of data augmentation and scrubbing tasks

Executing on email program builds in Marketo, our Marketing Automation platform, to deliver various newsletters to our database of engaged readers

Various reporting tasks involving the use of Google Sheets and various tools

Requirements:

Self-motivated and detail-oriented with strong problem-solving capabilities

Background or strong interest in digital marketing and the Martech ecosystem

Strong communication skills, writing, speaking, listening

Exceptional organizational skills, able to prioritize and manage multiple tasks and deadlines

Willing and excited to learn from his/her supervisors and coworkers, and the ability to be resourceful when problem-solving independently

Preferred Skills and Abilities:

Experience working with Marketo (or similar marketing automation tools)

Experience working with BaseCamp (or similar project management software)

Experience with Litmus, Optimizely, and DreamWeaver a plus

Experience with the Google Advertising Universe (Google Ad Manager, Google Ads, etc)

Experience with Google Apps (Drive, Sheets, Calendar, Docs)

Some HTML/CSS skills, especially as related to responsive email design and production

A good understanding of Google Analytics

If you have qualifications needed and ready to maintain the required duties on a daily basis, please apply here:

https://helpware.bamboohr.com/jobs/view.php?id=197&source=other

By applying for this position, you agree with Helpware Privacy Policy and give us your consent to maintain and process your personal data with this respect. Please read our Privacy Policy for more information.

https://www.helpware.io/

Service Desk | Technical Support - BGC, Taguig

Taguig, Metro Manila, Philippines

Full-time

Helpware is a global company providing outsourcing back-office services with offices in the USA, Mexico, Ukraine, and the Philippines. We help small businesses as well as enterprises to free-up their teams so they can focus on strategic high-value tasks that will move the dial for their businesses.

We are growing and have an open position for a Service Desk | Technical Support.

What will you do?

Resolve product or service problems by clarifying the client's issue thru phone call and email

Ensure support tickets are responded in a timely, meaningful and consistent manner

Provide resolution to the issue; following up

Redirect customers to appropriate department and teams

Requirements:

At least 2 years Technical support or service desk experience

Must have experience in any ticketing and remote access tools

Advanced skills in both hardware and software

Strong networking skills

Experience in mac and Windows OS and Android Programming is a plus

Good communication skills

Amenable to work in BGC Taguig

Amenable to work in night shift

If you have qualifications needed and ready to maintain the required duties on a daily basis, please apply here:

https://helpware.bamboohr.com/jobs/view.php?id=193&source=other

By applying for this position, you agree with Helpware Privacy Policy and give us your consent to maintain and process your personal data with this respect. Please read our Privacy Policy for more information.

https://www.helpware.io/

Customer Service Representative

Taguig, Metro Manila, Philippines

Full-time

Helpware is a global company providing outsourcing back-office services with offices in the USA, Mexico, Ukraine, and the Philippines. We help small businesses as well as enterprises to free-up their teams so they can focus on strategic high-value tasks that will move the dial for their businesses.

We are growing and have an open position for a Customer Service Representative.

What will you do?

You will work for a US-based consumer goods company by providing excellent customer service and addressing inquiries related to account-specific products and services through phone, email, and chat

Requirements:

At least 2 years of customer service experience

Excellent communication and customer service skills

Good written English skills

Experience in working for a CPG or Retail account is a plus

Amenable to work in BGC Taguig

Amenable to work in night shift

If you have qualifications needed and ready to maintain the required duties on a daily basis, please apply here:

https://helpware.bamboohr.com/jobs/view.php?id=35&source=other

By applying for this position, you agree with Helpware Privacy Policy and give us your consent to maintain and process your personal data with this respect. Please read our Privacy Policy for more information.

https://www.helpware.io/

Sales Development Representative

Guadalajara, Mexico

Full-time

Helpware is a global company providing outsourcing back-office services with offices in the USA, Mexico, Ukraine, and the Philippines. We help small businesses as well as enterprises to free-up their teams so they can focus on strategic high-value tasks that will move the dial for their businesses.

We are growing and have an open position for an SDR Specialist.

Responsabilities:

Supports the Account Executives by creating solution & new business opportunities that have strong value proposition for both helpware and the client.

Work with internal stakeholders from Human Resources, Process Excellence, Operations, CSM & Marketing teams to develop sustainable solution plans for complex business issues.

Leverage sales and outsourcing knowledge, personnel, assets and tools in the development of solutions, or help construct viable solutions where no precedent exists.

Prioritize efforts to most qualified new business opportunities; address non-qualified opportunities timely. Escalate issues when appropriate.

Provide sound business rationale for improving the business case for non-qualified opportunities. Coordinate with operations teams to share best practices and lessons learned to help identify future opportunities. Accurately define the solution to prevent service delivery risks.

Manage the stage approval process and associated deliverables timely and accurately for each opportunity; obtain necessary approvals and attend meetings for new business opportunities where required.

Manage the bid governance process Support the development of RFI/RFP responses.

Submit accurate helpware solutions proposals. Continually improve the solutioning process.

Keep current on outsourcing solutions and industry information

Requirements:

Education: Bachelor’s degree in any field Experience Target

2-3 years related industry experience

Preferably Supervisory level specializing in Sales experience or extensive client facing experience.

Adaptive to changing work schedules and working hours

Must possess effective organizational and time management skills

Strong leadership skills

With keen attention to details and highly organize

Solutions oriented, ability to find quality sales leads that can be converted into clients/projects

Client relations, Leadership and people-management skills.

Project management

Excellent working ethics Excellent communication (written and oral) and interpersonal skills

Strong organizational, multi-tasking, and time-management skills Abilities

Must have the ability in interact and influence senior level key decision-makers.Must possess

in-depth industry business expertise and strong strategic planning skills.

Strong relationship building and influencing ability Data analysis & interpretation Excellent business acumen and industry acumen

We Offer:

Modern Offices at We Work Guadalajara, Mexico

Competitive compensation linked to USD rate

Medical and Life insurance after the trial period

Business hours: early morning shifts

Corporate training and parties.

If you have qualifications needed and ready to maintain the required duties on a daily basis, please apply here:

https://helpware.bamboohr.com/jobs/view.php?id=175&source=other

By applying for this position, you agree with the Helpware Privacy Policy and give us your consent to maintain and process your personal data with this respect. Please read our Privacy Policy for more information.

https://www.helpware.io/

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