img-side

Our teams of back office specialists work tirelessly to improve all of your business processes.

We continuously measure our performance against score cards within a detailed quality control framework.

We have your back to stay focused on scaling and expanding your business.

Our Offerings

Content Moderation

We monitor and apply your pre-determined rules for user-generated content to remove or approve the content.

Data Entry

We provide typists, transcribers, coders, and clerks to handle all of your data entry needs.

Research

Our team handles every aspect of web research for you. We include a well designed QA program to deliver the desired results to your team.

Order Processing

You worked hard to gain new customers, we help you keep your order processing streamlined managing all order aspects including returns.

Account Set Up

New customers come with various setup tasks. We ensure with Helpware's back office team that your customers have an effortless account set up.

Annotation

We handle a variety of annotations, from our API driven tools to a fully manual process. We've got your back

What you get

A custom recruited Back Office team, 100% dedicated to your business. Our agents are an extension of your team.

How it works

Onboarding

You are assigned an onboarding manager who will help to build your team using a detailed project management approach from roadmapping, to recruiting, processes, training and launch!

Training:

Our training team will help to facilitate and build training documentation with you, and set a plan for certification with your team members.

Continuous improvement:

A CSM is assigned to you to ensure you are happy with Helpware. They will help to continuously improve, as well as project manage your work and team members.

Sourcing:

Our recruiting team combines sourcing and headhunting to interview, test and ultimately curate a custom team, tailor fit to your business.

Production:

Once training certification is complete, your team members are 100% dedicated to you. They are assigned a manager to help ensure work is being done correctly. We begin to measure against KPIs and goals.

Growth:

Level up production, increase efficiency, improve the bottom line, grow your team!

BUILD A TEAM

Types of back office support

001

Quality Control

002

Process Mapping

003

Worflow Automation

004

Optimization

005

Machine Learning

006

Process Augmentation

007

Reporting

Why Helpware

icon7

Lower
Your Cost

icon8

Boost your
CSAT scores

icon9

Improve your
customer experience