Our teams of back office specialists work tirelessly to improve all of your business processes.

Our Offerings

We have your back to stay focused on scaling and expanding your business.

01
Content Moderation

We monitor and apply your pre-determined rules for user-generated content to remove or approve the content.

02
Data Entry

We provide typists, transcribers, coders, and clerks to handle all of your data entry needs.

03
Research

Our team handles every aspect of web research for you. We include a well designed QA program to deliver the desired results to your team.

04
Order Processing

You worked hard to gain new customers, we help you keep your order processing streamlined managing all order aspects including returns.

05
Account Set Up

New customers come with various setup tasks. We ensure with Helpware's back office team that your customers have an effortless account set up.

06
Annotation

We handle a variety of annotations, from our API driven tools to a fully manual process. We've got your back

What you get:

A custom recruited Back Office team, 100% dedicated to your business. Our agents are an extension of your team.

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How it works

01
ONBOARDING
You are assigned an onboarding manager who will help to build your team using a detailed project management approach from roadmapping, to recruiting, processes, training and launch!
02
SOURCING
Our recruiting team combines sourcing and headhunting to interview, test and ultimately curate a custom team, tailor fit to your business.
03
TRAINING
Our training team will help to facilitate and build training documentation with you, and set a plan for certification with your team members.
04
PRODUCTION
Once training certification is complete, your team members are 100% dedicated to you. They are assigned a manager to help ensure work is being done correctly. We begin to measure against KPIs and goals.
05
CONTINUOUS IMPROVEMENT
A CSM is assigned to you to ensure you are happy with Helpware. They will help to continuously improve, as well as project manage your work and team members.
06
GROWTH
Level up production, increase efficiency, improve the bottom line, grow your team!
video back office
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Why Us?

quality

Quality Control

mapping

Process Mapping

workflow automation

Worflow Automation

optimization

Optimization

machine learning-1

Machine Learning

augmentation

Process Augmentation

reporting

Reporting