Backoffice & Operational Support Teams

We handle task execution with integrated automation, and consistent quality.

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Backoffice Teams

Our teams of backoffice specialists work tirelessly to improve all of your business processes. We continuously measure our performance against score cards within a detailed quality control framework.

We have your back to stay focused on scaling and expanding your business.

Back-office Tasks

Your customers do not see your back office operations; from content moderation to claims processing, but they are impacted when things go wrong.

That's why a first class back office support is critical for your customers satisfaction.

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We work for game changing companies.

We support SaaS companies, who focus thriving in the digital economy while leveraging our state of the art communications and analytics capabilities to operate their business.

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Implementation

Your Helpware implementation team will assist your customers in implementing your products and services. We will establish clearly defined implementation processes. 

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Data Entry

We provide access to our dedicated workforce of data entry clerks. You can access the on-demand workforce via our API or provide tasks manually in order sheets.

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Setup Tasks

We handle your repetitive setup tasks as you onboard your customers with a dedicated well-trained team of specialists silently working in the background of your application.

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Order Processing

We manage your billing and your order processing for your customers as orders come in and manage all associated tasks that need to be executed in the backgound to ensure service delivery for your customers.

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Our Activities

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Content Moderation

We monitor and apply your pre-determined rules for user-generated content to remove or approve the content.

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Data Entry

We provide typists, transcribers, coders, and clerks to handle all of your data entry needs.

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Research

Our team handles every aspect of web research for you. We include a well designed QA program to deliver the desired results to your team.

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Order Processing

You worked hard to gain new customers, we help you keep your order processing streamlined managing all order aspects including returns.

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Account Set Up

New customers come with various setup tasks. We ensure with Helpware's back office team that your customers have an effortless account set up.

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Annotation

We handle a variety of annotations, from our API driven tools to a fully manual process. We've got your back.

Some of our back-office customers

Meet some of our amazing clients who allowed us to serve their back-office and their customers.

Google's mission is to organize the world’s information.

Zendesk makes better experiences for agents, admins, and customers.

Cisco is the worldwide leader in IT and networking solutions.

Benefits to You

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Speed

Helpware is the shortest path to implement back-office support and task execution with a proven and structured framework.

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Scalability

Everything gets documented so that we can rapidly scale a large number of new agents for your business when you need them.

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Reliability

We have a built-in QA processes to ensure quality operations and for all of your backoffice tasks.

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Schedule your Helpware Back office Evaluation

See if we are a good fit for you!

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