We optimize back office operations

Process mapping creates predictable automation and consistent quality control. We are the extra pair of hands you wished for!

Workflow Process Mapping

Your inefficiencies stem from current workflow process inadequacies. Over time it is much harder to break out of these habits. We map your current workflow and align the steps with critical response times for the customer experience before we start taking over operational responsibilities. This mapping ensures that all departments we services in your organization operate at highest efficiency levels and contribute to positive CSAT scores.

Automation

We do not thrive for maximum headcount, but for maximum efficiencies and highest CSAT scores. We help you to atuomate workflow tasks with modern technology, applied machine learning and our in-house API’s.

Quality Control

You simply can not manage or get better at what you don’t measure. Many times backoffice programs and workflow processes struggle to establish appropriate Quality Control Programs. We establish clear quality control workflow steps as a continuous optimizer in your daily back office operations.

Zendesk

Quality Control

You simply can not manage or get better at what you don’t measure. Many times backoffice programs and workflow processes struggle to establish appropriate Quality Control Programs. We establish clear quality control workflow steps as a continuous optimizer in your daily back office operations.

Cs Zendesk

We ensure quality control by fully documenting your processes

Cs Zendesk

We’ll help you manage the little things so you can manage the big things

Cs Zendesk

Give us your to-do list and it’ll be your “done” list